Privacy Policy
Effective Date: August 26, 2025
TMS of the Carolinas (“we,” “our,” or “us”) respects the privacy of our patients, website visitors, and partners. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with our services.
Our office is located at:
6135 Park South Drive, Suite 510, Charlotte, NC 28210
1. Information We Collect
We may collect the following categories of information:
- Personal Information: Name, phone number, email address, mailing address, and other information you provide through contact forms or appointment scheduling.
- Health Information (Protected Health Information – PHI): If you are a patient, information you provide related to your care, treatment, or diagnosis. This information is protected under HIPAA.
- Technical Information: IP address, browser type, device identifiers, and usage data collected automatically through cookies and analytics tools.
2. How We Use Your Information
We use the information collected to:
- Provide medical and healthcare services.
- Schedule and manage appointments.
- Communicate with you regarding your care or inquiries.
- Improve website performance and user experience.
- Comply with legal, regulatory, and HIPAA requirements.
3. Sharing of Information
We do not sell your information. We may share information in the following limited circumstances:
- With Service Providers: Vendors who support our operations (e.g., IT, hosting, analytics) under confidentiality agreements.
- For Medical Care: With authorized providers involved in your treatment.
- Legal Requirements: When required by law, subpoena, or government request.
- Business Transfers: In the event of a merger, acquisition, or restructuring.
4. HIPAA Compliance
As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled in accordance with HIPAA regulations.
5. Cookies & Tracking
Our website may use cookies and analytics tools (e.g., Google Analytics) to improve functionality and analyze usage patterns. You can disable cookies in your browser settings, but some features of our website may not function properly.
6. Data Security
We implement technical, administrative, and physical safeguards to protect your personal and health information against unauthorized access, disclosure, alteration, or destruction.
7. Your Rights
You may have the following rights regarding your information:
- Access and obtain a copy of your personal or health information.
- Request corrections to inaccurate information.
- Request restrictions on how your information is used or shared.
- Request deletion of certain personal data (subject to applicable laws).
To exercise these rights, please contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.
9. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect information from children under 13 without parental consent.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”
11. Contact Us
If you have any questions about this Privacy Policy or your information, please contact us:
TMS of the Carolinas
6135 Park South Drive, Suite 510
Charlotte, NC 28210
Phone: (704) 372-0670
Email: [email protected]
